Shipping & Return Policy
POSTAGE & DELIVERY TIMES
Orders will be fulfilled same day if ordered before 12pm. Orders are generally fulfilled within 2 business days (Normally the same or next day) if after 12pm. If an order cannot be fulfilled within this time period for any reason, we will contact the customers to notify of delays.
We use Australia Post as our primary carrier to all regions of Australia.
REFUNDS
You are able to return unwanted goods to us within 30 days of receiving the item(s). Refunds will be made by the original payment method.
Please be sure of your size before ordering, freight charges for returning incorrectly sized items are the responsibility of the customer.
All goods are to be returned in their original packaging including labels and header cards and are to be unused. Any exchanges will be charged at our usual postage rates.
CLICK & COLLECT
If this product has a "Pick Up At Store" option, the order will normally be ready for pickup within 1 or 2 business days. The customer will be notified via email when their Click & Collect order is ready to pick up.
Please contact support@theequestrian.com.auto arrange refunds or exchanges.
Description
These Acavallo gel risers are the most advanced design on the market. The highly shock absorbent therapeutic gel from Italy are anatomically designed to fit the horse's back & saddle and relieve pressure.
The Front Riser' is particularly suited to horses with high withers or that have lost muscle and bulk at the top of the shoulder and below the wither. The pad has minimal depth over the centre so doesn't increase pressure under the pommel. However, its unique honeycomb structure ensures the main weight bearing areas are compensated. Traditional wedge style' risers that taper to the back of the saddle often pivot on the wither & spine increasing pressure under the front of the saddle as well as causing an unwanted 'rise' in the whole saddle.
The Rear Riser' has the same honeycomb structure as the Front Riser to absorb and softly distribute the rider's weight. It can be adjusted back & forward for effect. They can also be used together as an additional layer of absorption under the saddle.
The tacky nature of these pads ensure minimal movement either laterally or back to front so they are in effect Non-Slip pads as well. They can be used in conjunction with the Acavallo Shaped Gel Pads or can be placed on top of any numnah, half pad or square. Please note these gel risers are not suited to use directly on the horse's skin.
Care info
- The active soft gel can be machine washed (30 degrees) or by hand in a bucket of water with little detergent (Fairy Liquid works a treat).
- Do not use harsh detergents.
- Do not tumble dry.
- Do not expose to direct heat or strong sunlight.
- Allow to dry naturally.
Size Charts
Please view all our size charts here.
Shipping & Refund Policy
Orders will be processed and shipped generally within 24 hours. Orders before 12pm will be shipped same day.
Please read Shipping Policy & our Refund Policy for more information
Privacy Policy
This Privacy Policy describes how theequestrian.com.au (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.
Visit the Privacy Policy for further information.
Size Charts
Please view all our size charts here.
Shipping & Refund Policy
Orders will be processed and shipped generally within 24 hours. Orders before 12pm will be shipped same day.
Please read Shipping Policy & our Refund Policy for more information
Privacy Policy
This Privacy Policy describes how theequestrian.com.au (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.
Visit the Privacy Policy for further information.
Description
These Acavallo gel risers are the most advanced design on the market. The highly shock absorbent therapeutic gel from Italy are anatomically designed to fit the horse's back & saddle and relieve pressure.
The Front Riser' is particularly suited to horses with high withers or that have lost muscle and bulk at the top of the shoulder and below the wither. The pad has minimal depth over the centre so doesn't increase pressure under the pommel. However, its unique honeycomb structure ensures the main weight bearing areas are compensated. Traditional wedge style' risers that taper to the back of the saddle often pivot on the wither & spine increasing pressure under the front of the saddle as well as causing an unwanted 'rise' in the whole saddle.
The Rear Riser' has the same honeycomb structure as the Front Riser to absorb and softly distribute the rider's weight. It can be adjusted back & forward for effect. They can also be used together as an additional layer of absorption under the saddle.
The tacky nature of these pads ensure minimal movement either laterally or back to front so they are in effect Non-Slip pads as well. They can be used in conjunction with the Acavallo Shaped Gel Pads or can be placed on top of any numnah, half pad or square. Please note these gel risers are not suited to use directly on the horse's skin.
Care info
- The active soft gel can be machine washed (30 degrees) or by hand in a bucket of water with little detergent (Fairy Liquid works a treat).
- Do not use harsh detergents.
- Do not tumble dry.
- Do not expose to direct heat or strong sunlight.
- Allow to dry naturally.