Postage & Delivery
We ship Australia-wide with Australia Post and selected couriers. Order before 12pm on a business day and your order is likely to leave the warehouse the same day — otherwise, generally the next.
Rates range from free to around $20 for large or bulky items, and are calculated on your actual cart before you pay. Express shipping is available at checkout.
Why we ship from multiple warehouses
The Equestrian holds stock in warehouses across Australia rather than in one central depot. When you order, each item is dispatched direct from the warehouse that holds it.
That means:
- It gets to you faster. No internal transfer to a central warehouse before it starts heading your way.
- Nothing waits on anything else. If one item takes an extra day, the rest of your order is already in transit.
- You can buy across every brand we carry in one go — one cart, one checkout.
Why you might see more than one shipping charge
If your order contains items from more than one warehouse, it arrives as more than one parcel — and each parcel is charged its own shipping rate. Every rate is itemised in your cart, per parcel, before you pay.
Here's the honest comparison:
| Buying from each store separately | Buying here | |
|---|---|---|
| Shipping charges | 3 | 3 |
| Checkouts | 3 | 1 |
| Payments | 3 | 1 |
| Sets of account details | 3 | 1 |
| Places to chase an order | 3 | 1 |
Your freight cost is the same either way. Three parcels have to physically travel to you regardless of how many websites you visited to order them. What changes is everything else: one cart, one payment, one order, one team to talk to.
We could hide this by folding freight into product prices or averaging it across every order — but that means customers buying a single item subsidise customers buying five. We'd rather show you exactly what each parcel costs and let you decide.
Keeping shipping down
- Watch the free-shipping threshold on each parcel. Your cart shows how close each one is. Adding a second item from the same warehouse often ships free, where adding it from a different warehouse doesn't.
- Check the warehouse on the product page before adding — each product lists where it ships from.
- Split large orders if you're not in a hurry for everything.
Delivery times
Orders are normally filled the same day, the next day, or within 2 business days. If an order can't be filled in that window for any reason, we'll contact you to let you know.
Multi-parcel orders may arrive on different days. This is normal and usually means your first parcel arrived sooner than it would have if we'd held everything to ship together.
Tracking
You'll receive a tracking number from Australia Post or the relevant carrier for every Australian delivery — one per parcel, so you can follow each independently.
Shipping FAQs
Why is my shipping higher than at a single-brand store?
Because you're receiving more than one parcel. A single-brand store only ever sends you one — but you'd need to order from several of them to get the same gear, and pay each of their shipping rates. Compare the total across all the orders you'd otherwise place, not against one of them.
Can you combine my items into one parcel?
Not when they're held in different warehouses — they're in different parts of the country. Items from the same warehouse are always combined into a single parcel automatically.
Will my parcels arrive together?
Sometimes, but often not. Each ships independently and each has its own tracking number.
How do I know where an item ships from before I add it?
Every product page shows the dispatching warehouse under the Add to Cart button.
Do you offer free shipping?
Yes, on many items and above certain order values. Free shipping applies per parcel, so it's calculated on the value of the items in your cart from each individual warehouse. Your cart shows how close each parcel is to qualifying.
Do you ship internationally?
We currently ship Australia-wide only.