Frequently Asked Questions
How many sellers and brands are available?
We connect you with over 10,000 sellers across Australia and global brands, so you can shop one destination for a huge range of equestrian products.
Do you offer free shipping?
Yes, we offer free shipping sitewide on eligible items. Any exceptions are clearly shown at checkout.
Will my order arrive in multiple shipments?
Possibly. We ship from multiple warehouses around Australia, so items in the same order may be sent separately to get them to you faster.
Do I have to checkout multiple times?
No. You can place a single checkout for items from multiple warehouses or sellers. We handle the split behind the scenes.
Where can I find sizing charts?
Our sizing charts are available at theequestrian.com.au/sizing. We recommend checking sizing before ordering.
What is your returns and refunds policy?
Returns are accepted within 30 days of receiving your items, provided they are unused and in original packaging. Refunds are for the product only and exclude postage. Exchanges may incur shipping charges. For full details, visit theequestrian.com.au/returns-refunds.
How does shipping and delivery work?
We ship Australia wide with tracking. Orders placed before 12pm on a business day are often shipped the same day. Delivery times vary by location and carrier, and express options may be available at checkout. For full details, visit theequestrian.com.au/shipping-delivery.