Shipping & Return Policy
POSTAGE & DELIVERY TIMES
Orders will be fulfilled same day if ordered before 12pm. Orders are generally fulfilled within 2 business days (Normally the same or next day) if after 12pm. If an order cannot be fulfilled within this time period for any reason, we will contact the customers to notify of delays.
We use Australia Post as our primary carrier to all regions of Australia.
REFUNDS
You are able to return unwanted goods to us within 30 days of receiving the item(s). Refunds will be made by the original payment method.
Please be sure of your size before ordering, freight charges for returning incorrectly sized items are the responsibility of the customer.
All goods are to be returned in their original packaging including labels and header cards and are to be unused. Any exchanges will be charged at our usual postage rates.
CLICK & COLLECT
If this product has a "Pick Up At Store" option, the order will normally be ready for pickup within 1 or 2 business days. The customer will be notified via email when their Click & Collect order is ready to pick up.
Please contact support@theequestrian.com.auto arrange refunds or exchanges.
Description
Heated in minutes in a microwave
Lasts for up to 10 hours
Quick and safe – Perfect for inside/ outside pets
No wires ~ no scalding water
Bite and scratch resistant
Now includes cosy cover
This is an ‘original’ SnuggleSafe product
Contents is Toxic free – Thermapol®
Made in the UK…..17 years of production experience. Over a million units made and sold to date
Just about anyone who cares for animals large or small can benefit from the ease and safety of SnuggleSafes comforting warmth.
Please note: Our SnuggleSafe heatpad is SGS/ Smithers RAPRA tested (ISO accredited) and batch tested for product conformity. We cannot accept any responsibility or liability for damage caused from the heatpad being overheated or used or misused beyond its design and purpose (cc. FSB Legal and assoc*).
Our SnuggleSafe heatpad can be used time and time again. Do not over-heat and only re-heat our heatpad once it has completely cooled to room temperature. Only heat one pad in a microwave at a time. As with any heat source, we do not recommend the use of the heatpad with anesthetized or unconscious animals. Recovering animals which use the heatpad should be monitored to ensure that they can move from the heat if necessary.
* Business Practice in consultation and full membership (1145312) of the FSB Group Legal Department
PLEASE READ INSTRUCTIONS BEFORE USE
Size Charts
Please view all our size charts here.
Shipping & Refund Policy
Orders will be processed and shipped generally within 24 hours. Orders before 12pm will be shipped same day.
Please read Shipping Policy & our Refund Policy for more information
Privacy Policy
This Privacy Policy describes how theequestrian.com.au (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.
Visit the Privacy Policy for further information.
Couldn't load pickup availability
Couldn't load pickup availability
Size Charts
Please view all our size charts here.
Shipping & Refund Policy
Orders will be processed and shipped generally within 24 hours. Orders before 12pm will be shipped same day.
Please read Shipping Policy & our Refund Policy for more information
Privacy Policy
This Privacy Policy describes how theequestrian.com.au (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.
Visit the Privacy Policy for further information.
Description
Heated in minutes in a microwave
Lasts for up to 10 hours
Quick and safe – Perfect for inside/ outside pets
No wires ~ no scalding water
Bite and scratch resistant
Now includes cosy cover
This is an ‘original’ SnuggleSafe product
Contents is Toxic free – Thermapol®
Made in the UK…..17 years of production experience. Over a million units made and sold to date
Just about anyone who cares for animals large or small can benefit from the ease and safety of SnuggleSafes comforting warmth.
Please note: Our SnuggleSafe heatpad is SGS/ Smithers RAPRA tested (ISO accredited) and batch tested for product conformity. We cannot accept any responsibility or liability for damage caused from the heatpad being overheated or used or misused beyond its design and purpose (cc. FSB Legal and assoc*).
Our SnuggleSafe heatpad can be used time and time again. Do not over-heat and only re-heat our heatpad once it has completely cooled to room temperature. Only heat one pad in a microwave at a time. As with any heat source, we do not recommend the use of the heatpad with anesthetized or unconscious animals. Recovering animals which use the heatpad should be monitored to ensure that they can move from the heat if necessary.
* Business Practice in consultation and full membership (1145312) of the FSB Group Legal Department
PLEASE READ INSTRUCTIONS BEFORE USE
