Shipping & Return Policy
POSTAGE & DELIVERY TIMES
Orders will be fulfilled same day if ordered before 12pm. Orders are generally fulfilled within 2 business days (Normally the same or next day) if after 12pm. If an order cannot be fulfilled within this time period for any reason, we will contact the customers to notify of delays.
We use Australia Post as our primary carrier to all regions of Australia.
REFUNDS
You are able to return unwanted goods to us within 30 days of receiving the item(s). Refunds will be made by the original payment method.
Please be sure of your size before ordering, freight charges for returning incorrectly sized items are the responsibility of the customer.
All goods are to be returned in their original packaging including labels and header cards and are to be unused. Any exchanges will be charged at our usual postage rates.
CLICK & COLLECT
If this product has a "Pick Up At Store" option, the order will normally be ready for pickup within 1 or 2 business days. The customer will be notified via email when their Click & Collect order is ready to pick up.
Please contact support@theequestrian.com.auto arrange refunds or exchanges.
Description
Together the EASY-CHANGE Gullet System and the EASY-CHANGE Riser System offer a total fitting solution for your horses absolute comfort and your peace of mind.
Take these steps or simply drop your saddle in store and one of our qualified Saddle Fitters will make the change for you! Free service with purchase of our saddles or $35.
1. Unscrew the four screws which are placed on both sides of the saddle underneath the skirt
2. Pull-off the two panel pieces.
3. Undo the leather cover to be able to reach the changeable steel gullet plates.
4. Change the steel gullet plates for another one with the required size.
5. Fit the end of the tree points inside the inner pocket.
6. Tighten the four fixable screws back into place.
Size Charts
Please view all our size charts here.
Shipping & Refund Policy
Orders will be processed and shipped generally within 24 hours. Orders before 12pm will be shipped same day.
Please read Shipping Policy & our Refund Policy for more information
Privacy Policy
This Privacy Policy describes how theequestrian.com.au (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.
Visit the Privacy Policy for further information.
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Couldn't load pickup availability
Size Charts
Please view all our size charts here.
Shipping & Refund Policy
Orders will be processed and shipped generally within 24 hours. Orders before 12pm will be shipped same day.
Please read Shipping Policy & our Refund Policy for more information
Privacy Policy
This Privacy Policy describes how theequestrian.com.au (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.
Visit the Privacy Policy for further information.
Description
Together the EASY-CHANGE Gullet System and the EASY-CHANGE Riser System offer a total fitting solution for your horses absolute comfort and your peace of mind.
Take these steps or simply drop your saddle in store and one of our qualified Saddle Fitters will make the change for you! Free service with purchase of our saddles or $35.
1. Unscrew the four screws which are placed on both sides of the saddle underneath the skirt
2. Pull-off the two panel pieces.
3. Undo the leather cover to be able to reach the changeable steel gullet plates.
4. Change the steel gullet plates for another one with the required size.
5. Fit the end of the tree points inside the inner pocket.
6. Tighten the four fixable screws back into place.
