Shipping & Return Policy
POSTAGE & DELIVERY TIMES
Orders will be fulfilled same day if ordered before 12pm. Orders are generally fulfilled within 2 business days (Normally the same or next day) if after 12pm. If an order cannot be fulfilled within this time period for any reason, we will contact the customers to notify of delays.
We use Australia Post as our primary carrier to all regions of Australia.
REFUNDS
You are able to return unwanted goods to us within 30 days of receiving the item(s). Refunds will be made by the original payment method.
Please be sure of your size before ordering, freight charges for returning incorrectly sized items are the responsibility of the customer.
All goods are to be returned in their original packaging including labels and header cards and are to be unused. Any exchanges will be charged at our usual postage rates.
CLICK & COLLECT
If this product has a "Pick Up At Store" option, the order will normally be ready for pickup within 1 or 2 business days. The customer will be notified via email when their Click & Collect order is ready to pick up.
Please contact support@theequestrian.com.auto arrange refunds or exchanges.
Description
Design your own deluxe Western Performer pad.
Quilt - The quilt is made with Mattes standard weight, double sided 100% cotton exterior. The interior of the quilt is made from Poly-flex material, ensuring that the saddle pad retains its shape whilst in use and after washing. You can also select Velvet or Sheen quilt.
*IMPORTANT* There is a possibility of dye bleeding from dark or bright coloured skin onto light coloured quilt. A slight staining is possible from dark or bright coloured wool onto the hair of gray horses. Fading of the wools surface is also possible. This is due to the composition of the horses’ sweat, which can be different from horse to horse. The same applies to dark and bright dyes on saddle leathers.
Size Charts
Please view all our size charts here.
Shipping & Refund Policy
Orders will be processed and shipped generally within 24 hours. Orders before 12pm will be shipped same day.
Please read Shipping Policy & our Refund Policy for more information
Privacy Policy
This Privacy Policy describes how theequestrian.com.au (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.
Visit the Privacy Policy for further information.
Couldn't load pickup availability
Couldn't load pickup availability
Size Charts
Please view all our size charts here.
Shipping & Refund Policy
Orders will be processed and shipped generally within 24 hours. Orders before 12pm will be shipped same day.
Please read Shipping Policy & our Refund Policy for more information
Privacy Policy
This Privacy Policy describes how theequestrian.com.au (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.
Visit the Privacy Policy for further information.
Description
Design your own deluxe Western Performer pad.
Quilt - The quilt is made with Mattes standard weight, double sided 100% cotton exterior. The interior of the quilt is made from Poly-flex material, ensuring that the saddle pad retains its shape whilst in use and after washing. You can also select Velvet or Sheen quilt.
*IMPORTANT* There is a possibility of dye bleeding from dark or bright coloured skin onto light coloured quilt. A slight staining is possible from dark or bright coloured wool onto the hair of gray horses. Fading of the wools surface is also possible. This is due to the composition of the horses’ sweat, which can be different from horse to horse. The same applies to dark and bright dyes on saddle leathers.
