RETURNS & REFUNDS

Purchased via an "Add To Cart" and online checkout only



  • You are able to return unwanted goods to us within 14 days of purchase.
  • Refunds will only be for the product and do not include postage.
  • Refunds will be made by the original payment method.
  • Please be sure of your size before ordering, freight charges for returning incorrectly sized items are the responsibility of the customer.
  • All goods are to be returned in their original packaging including labels and header cards and are to be unused.
  • Any exchanges will be charged at our usual postage rates.
  • A 6% fee is charged on all Afterpay refunds.
  • Please contact support@theequestrian.com.au to arrange refunds or exchanges



CLASSIFIED ADS TERMS & CONDITIONS

Any advertisement listed without an "Add To Cart" button



  • A "Classified Advert" is any advertisement on The Equestrian that does not have an "Add To Cart" option to purchase the product or item online
  • Private classified listings / adverts are not able to be purchased within the marketplace
  • Private sellers can be contacted via the contact form, or phone number if listed by the seller
  • The Equestrian is not responsible for negotiations or transactions between the private ad owner, and buyer or interested parties
  • The Equestrian reserves the right not to publish an advert if the photographs and content are not at an acceptable standard.
  • Images supplied need to be of a sufficient standard for use on the internet.
  • The contract for sale of items listed is between the listing person/body and the purchaser. The Equestrian is simply providing a platform for listing the availability of the item.
  • The Equestrian is not responsible for investigating quality, condition, safety, merchantability, legality or suitability for any particular purpose of any item listed for sale on our Website
  • The Equestrian is not responsible for verifying the truth, accuracy or completeness of any information or content contained on our website provided to you by other users of our Website before relying on it.
  • You agree that you will not:
    • use any robot, spider, scraper or other automated means to access our Website for any purpose without our prior written consent
    • take any action that imposes, or may impose, an unreasonable or disproportionately large load on our Website or infrastructure
    • interfere or attempt to interfere with the proper working of our Website or any activities conducted on our Website;
    • bypass our robot exclusion headers or other measures we may use to prevent or restrict access to our Website; or
    • use our Website in a manner that is not lawful or in our reasonable opinion, unacceptable, or provide us with false information.
  • You agree that you are solely responsible for: investigating quality, condition, safety, merchantability, legality or suitability for any particular purpose of any item listed for sale on our website;
    • verifying the truth, accuracy or completeness of any information or content contained on our website provided to you by other users of our Website before relying on it; and
    • ensuring that your listing on our website is lawful; and
  • agree that you will not:
    • take any action that imposes, or may impose, an unreasonable or disproportionately large load on our Website or infrastructure;
    • interfere or attempt to interfere with the proper working of our Website or any activities conducted on our Website;
    • use our Website in a manner that is not lawful or in our reasonable opinion, unacceptable, or provide us with false information.
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