FREQUENTLY ASKED QUESTIONS

Here are the answers to some of the common questions we receive


Who Can Sell On The Equestrian?

Approved retailers with equestrian related products are able to sell on the marketplace. If you have an online store or bricks and mortar store, you are eligible to list and sell your products in the marketplace. For further information, please visit the “Join Us” page and we will be in touch with how to become a seller.

Private sellers are also able to “list’ their products and services in the appropriate section of the marketplace. However The Equestrian does not handle transactions for private sellers. The private seller and customer are responsible for completing the transaction, and any dispute resolution if required. The Equestrian will not provide a dispute resolution process.

As A Customer, Why Am I Being Charged Shipping For Each Item?

As a marketplace The Equestrian allows customers to purchase products from multiple vendors in the 1 cart. Therefore the products you purchase may be shipped from various locations around Australia from multiple sellers. Each seller may have haver their own shipping rate.

As A Seller, How Do I Contact Support?

If you are a seller, please use the support ticket system here: https://help.theequestrian.com.au/support/ and enter your question or query, including your query type.

As A Customer, How Do I Contact Support?

If you are a customer, please use the support ticket system here: https://help.theequestrian.com.au/support/ and enter your question or query, including your query type.

What Payment Methods Do You Support?

We support Paypal, all major credit cards, and Afterpay.

Do You Offer Click & Collect?

If the seller offers click and collect, you will be able to select that option when adding the product to your cart.

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