Shipping & Return Policy
POSTAGE & DELIVERY TIMES
Orders will be fulfilled same day if ordered before 12pm. Orders are generally fulfilled within 2 business days (Normally the same or next day) if after 12pm. If an order cannot be fulfilled within this time period for any reason, we will contact the customers to notify of delays.
We use Australia Post as our primary carrier to all regions of Australia.
REFUNDS
You are able to return unwanted goods to us within 30 days of receiving the item(s). Refunds will be made by the original payment method.
Please be sure of your size before ordering, freight charges for returning incorrectly sized items are the responsibility of the customer.
All goods are to be returned in their original packaging including labels and header cards and are to be unused. Any exchanges will be charged at our usual postage rates.
CLICK & COLLECT
If this product has a "Pick Up At Store" option, the order will normally be ready for pickup within 1 or 2 business days. The customer will be notified via email when their Click & Collect order is ready to pick up.
Please contact support@theequestrian.com.auto arrange refunds or exchanges.
Description
All Bates Saddles feature hand selected, grade one, full grain, pure aniline dyed European leather. You can be confident that the naturally finished leather in Bates Saddles is the best in the world and, if cared for, will offer many years of excellent service. Select models feature double-lined leather renowned for ultra soft and grippy characteristics, ensuring immediate comfort and reducing any ‘breaking in’ time traditionally associated with new saddles.
Proper care is crucial to maximising the performance of your Bates saddle. It is a natural product and its life is reliant on maintaining a certain level of moisture. Your saddle should be regularly cleaned, using glycerine saddle soap and a damp cloth or sponge to remove dirt, which may otherwise scratch the surface. Cleaning should always be followed with a rich, wax-based dressing, such as Bates Leather Balsam. We do not recommend the use of oil on your saddle.
Prior to riding in your new saddle, it is recommended that you liberally dress your saddle with Bates Leather Balsam, allowing it to soak in overnight. The overnight process ensures maximum penetration into the leather, helping to seal in the moisture and protect your saddle. Bates Leather Cream can also be used to replenish and rejuvenate the moisture content in your saddle, however a leather balsam penetrates deeper into the leather and offers a surface barrier, protecting against wear, water and sweat.
Apply your leather balsam or cream heavily in high wear areas, such as the top of the saddle flap where the stirrup leathers will rub. You may apply your dressing to all areas of your saddle that are not suede, including the padded inserts and girth straps.
Treated in this manner, you will achieve the traditional, rich patina of aged worked leather and can expect years of excellent service from your saddle.
Size Charts
Please view all our size charts here.
Shipping & Refund Policy
Orders will be processed and shipped generally within 24 hours. Orders before 12pm will be shipped same day.
Please read Shipping Policy & our Refund Policy for more information
Privacy Policy
This Privacy Policy describes how theequestrian.com.au (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.
Visit the Privacy Policy for further information.
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Couldn't load pickup availability
Size Charts
Please view all our size charts here.
Shipping & Refund Policy
Orders will be processed and shipped generally within 24 hours. Orders before 12pm will be shipped same day.
Please read Shipping Policy & our Refund Policy for more information
Privacy Policy
This Privacy Policy describes how theequestrian.com.au (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.
Visit the Privacy Policy for further information.
Description
All Bates Saddles feature hand selected, grade one, full grain, pure aniline dyed European leather. You can be confident that the naturally finished leather in Bates Saddles is the best in the world and, if cared for, will offer many years of excellent service. Select models feature double-lined leather renowned for ultra soft and grippy characteristics, ensuring immediate comfort and reducing any ‘breaking in’ time traditionally associated with new saddles.
Proper care is crucial to maximising the performance of your Bates saddle. It is a natural product and its life is reliant on maintaining a certain level of moisture. Your saddle should be regularly cleaned, using glycerine saddle soap and a damp cloth or sponge to remove dirt, which may otherwise scratch the surface. Cleaning should always be followed with a rich, wax-based dressing, such as Bates Leather Balsam. We do not recommend the use of oil on your saddle.
Prior to riding in your new saddle, it is recommended that you liberally dress your saddle with Bates Leather Balsam, allowing it to soak in overnight. The overnight process ensures maximum penetration into the leather, helping to seal in the moisture and protect your saddle. Bates Leather Cream can also be used to replenish and rejuvenate the moisture content in your saddle, however a leather balsam penetrates deeper into the leather and offers a surface barrier, protecting against wear, water and sweat.
Apply your leather balsam or cream heavily in high wear areas, such as the top of the saddle flap where the stirrup leathers will rub. You may apply your dressing to all areas of your saddle that are not suede, including the padded inserts and girth straps.
Treated in this manner, you will achieve the traditional, rich patina of aged worked leather and can expect years of excellent service from your saddle.
